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Set issues when yous send, receive, or transfer coin

Use this info to fix common issues in Google Pay when you:

• Ship or receive money.
• Add or transfer out money.

"Transaction cannot be completed" error

1. To make sure there are no issues with your account, check pay.google.com for any Alerts .
2. Brand sure that the name and address in your Payment Profile settings matches the info on file with your bank or card issuer.
3. If your billing info matches, try the transaction again with a dissimilar payment method. Learn how to add together some other payment method.
4. Make sure the person you want to send money to doesn't have any problems with their account.
5. If you still can't send money, report the event to our team.

Tin't send money

Step one: Check for issues with your business relationship

1. Make sure that you send money with an eligible course of payment.
   • If you verified your identity, you can pay with your Google Pay residue.
   • Y'all tin can't use credit cards to send money.
2. Make sure that you have plenty residue with the form of payment you want to send money from.
3. Check that you haven't reached your sending limits. Acquire more about Google Pay limits.
4. Make certain that you lot and the recipient have the new Google Pay app.
5. Cheque your payment methods:
   • If your payment method is associated with more than than v Google Pay profiles: You must remove one of them.
   • If you added more than 5 payment methods to your payments contour: You must remove one of them.

Tip: Make sure you enter in the right contact data. You lot can't use Google Pay to send money to yourself.

Pace two: Cheque if the recipient's account is eligible

Ask the recipient to check that there are no issues with their business relationship. Yous can transport these instructions to the recipient:

• Bank check that your Google Pay business relationship is agile and has no bug.
  • To make sure there are no issues with your account, bank check pay.google.com for any Alerts .
• Check that you installed the new Google Pay app.
• Check that y'all turned on the "Assistance friends find and pay you" setting.
  • If the recipient doesn't have the Google Pay app installed or the setting on, y'all can even so ship them money. The recipient gets an email or text that explains how to download the app and complete the transaction.
• Check that they employ a phone number in:
  • United States (The states)
  • Singapore (SG)
  • India (IN)
• Make sure that your account is beneath the receiving limit of $25,000 USD.

If the recipient has whatever issues, have them contact usa.

Can't receive money sent to you

• You don't have the new Google Pay app: If you don't take the app, you can still merits the money within 7 days. Bank check for a text or email with instructions on how to receive or claim money someone sent you.
• You didn't turn on the "Help friends find and pay yous" setting : If this setting is off, y'all tin still claim the money within 7 days. Check for a text or electronic mail with instructions on how to receive or claim money someone sent you.
• You reached your limit for coin in Google Pay: The full amount of money immune in Google Pay is $25,000 USD. Before you can receive more money, you must transfer money out of Google Pay.
  • Larn more well-nigh Google Pay limits.
• Your sender is on the old Google Pay app: If so, for this transaction, you lot go an electronic mail with a claim push button. To get the money, click the merits button and follow the on-screen instructions.

Can't transfer out coin

1. Make sure that you're trying to add money with an eligible form of payment.
2. Cheque that you oasis't reached your limits for adding money. Acquire more nearly Google Pay limits.
3. Make sure that the name and address in your Payment Profile settings matches the info on file with your depository financial institution or carte issuer.
   • If your billing info matches: Try the transaction again with a unlike payment method.
4. Check your payment method.
   • If your payment method is associated with more than than v Google Pay profiles: Yous must remove ane of them.
   • If you added more than than 5 payment methods to your payments profile: You lot must remove one of them.

If you still can't transfer out your money in Google Pay, study the issue with our team.

Can't add money

Pending or delayed transactions

Tip: Delays can occur when y'all ship money through a bank account. For faster transfers, you can use a debit bill of fare or your Google Pay remainder.

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Source: https://support.google.com/googlepay/answer/10195321?hl=en

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